I have been a customer of Revolut since 2016. The convenience of the Mobile Device Applications of this bank are groundbreaking for other providers. I handle bank transfers with you, also in the six -figure area. What I appreciate very much are the deep fees and the middle courses for foreign exchange transactions. A few transactions were asked about origin and their legitimacy before the credit on my account. In this situation with the "Live Agent" it is evident to have all documents that are relevant for the transaction. You should remain factual. Attacks and emotionally verbal outbreaks in the communication process with the live agent are not expedient and therefore redundant. In any case, all of my requested transactions were released within a few minutes. Revolut operates a collective account of all Swiss customers at Credit Suisse. As a result, transactions within Switzerland are handled under an hour. Transfers within Europe are done within the day. I do not know the case described in the article in detail. The origin of the funds and their use is probably not stringent. Therefore, the account remains blocked. My experience with revolution is still very positive.